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At the Chocolate Shop you can order online or by phone. As this is a shop open to the public, we cannot always answer the telephone especially at busy times. An email will get to us just as quickly to salesinquires AT sweets2 DOT co DOT uk, and should we need to contact you urgently please provide a telephone number and we will call you. The full prices and conditions are shown to you in a virtual shopping cart - so no surprises afterwards. The prices shown include taxes (VAT) at all times. Unless stated otherwise, we also include duties for all shipments outside the European Union. Companies that order from the Chocolate Shop will receive an invoice when they request so during the ordering process. The order confirmation contains all information necessary to use it as an expense ticket. You will be given ample possibilities to communicate the delivery date, messages, special instructions and more during the order process. We encourage you to let us know as much as possible because we really want to customize your order and give it all the special attention it needs. It is also possible to send gifts to multiple delivery destinations. For very large orders, we are happy to enter all the necessary information into our system for you.
Order Info FAQ
If the answers to your questions cannot be found on our help pages, please send us an E-mail to:inquiries AT the-chocolate-shop.co.uk today or call us.
Office Hours To order dial:
If you prefer to communicate with us by postal service, please address your correspondence to:
TRACKING We will track the package for you and we will not hesitate to contact you if we experience a problem.To view the status of your order please use the facility at the top of this page. You will need the email address you used when ordering and your order number.
CANCELLATIONS The Chocolate Shop allows cancellations at no charge prior to shipment, unless we have specially ordered and created a product for you. As these are perisable products, once the goods have been shipped from the premises we will not accept returns.
DELIVERY POLICY Holiday Orders Non-Holiday Orders Local Orders Standard Shipping. Express Shipping. Saturday Delivery UK Recipient is not at home If the recipient is at work all day, we suggest sending the package to their place of work. This procedure may vary depending on the shipping method you decided to take. To avoid problems, we strongly prefer to have the option of calling the recipient in advance and arrange a suitable delivery time. If the recipient is at work all day, we suggest sending the package to their place of work. This procedure may vary depending on the shipping method you decided to take. It is also very important to read our Delivery Address Guidelines RETURNS The Chocolate Shop strives to satisfy all customers. If you have any suggestions or complaints we would like you to E-mail us at suggest AT the-chocolate-shop DOT co DOT uk and we shall reply promptly. Returns are not accepted in respect to contracts for the supply of goods made to the consumer’s specifications or goods that deteriorate rapidly. Non-fresh products may be returned within 7 days after delivery. Pack and seal your return securely (in the original package if possible). Packages must be returned freight prepaid; we cannot accept C.O.D. deliveries. We will refund you via the Credit Card Company. WHO CAN ORDER |